Terms and Conditions

1. These Terms and Conditions shall govern the relationship between Client and Kei Tours and Safaris Limited, and apply in the following situations:

• When you book a trip directly with us;
• When you book a trip through our partners acting as our sales representatives;

2. When booking a trip with us directly or through one of our partners, which include various travel agencies and marketplaces, both sides automatically agree to be bound by these Terms and Conditions.

3. Please note that these Terms and Conditions stipulate the rights and responsibilities that you have while booking and taking part in our tours in Tanzania.

1. We shall require certain personal information to take care of your expedition arrangements. Such information includes your full name, age, nationality, passport information, diet, and medical particulars.

2. Parts of this information will be made available to the administration of the Tanzania wildlife areas for the processing of entry permits and to the accommodation providers to make your stay comfortable.

1. The booking process begins with your email or phone call to our offices. A personal travel consultant, whose responsibilities encompass all communications with you as well as planning and arranging all of the details of your tour, will be designated. Once all of the details have been agreed upon, an invoice will be issued enabling you to make a deposit confirming your booking.

2. Your adventure will be deemed confirmed once a deposit payment reaches our account, of which our designated travel consultant will inform you immediately. Depending on the type of your tour, the deadline for the deposit payment will be set by our consultant.

3. Full payment for your tour must be made 7 days before the scheduled commencement date, unless otherwise agreed with our consultant in writing. In any case, all of our travel packages should be fully prepaid.

4. Timely payments are essential, as these funds will be used to cover hotel reservations and other tour-related expenses, which - in turn - tend to be fully prepaid in Tanzania. Failure to make timely payments without prior notification of - or arrangements with - our Company may result in our cancelling you’re booking. Any deposit made may be forfeited according to our cancellation policies.

5. Please note that all transaction-related charges applicable to your payments must be covered by you. All banking commissions for both sender and receiver must be covered by you when using wire transfers. A 3% surcharge shall be applicable to all credit card payments.

6. If the deposit and final payments made to our accounts are for any reason incomplete, we shall charge you for the missing amount upon your arrival in Tanzania.

7. Participation of minors

One must be of legal age (16 years or older) to book a wildlife adventure with Kei Tours and Safaris. Bookings for minors (those who have not attained that age) can only be made by their parents, guardians or legal custodians. Those making the bookings for minors accept these Terms and Conditions on their behalf, including the assumption of risk and limitations of our liability;

Minors must be accompanied and supervised by an adult Client at all times. The Client shall be responsible for the Minor’s conduct and carry the liability for any damage that may result from said conduct. Though extra attention is always paid to children travelling with us, the Company provides neither child care nor chaperoning services;

All bookings made on behalf of a minor are subject to our approval. The accompanying adult will be solely responsible for securing the permits, approvals and meeting other legal requirements that may be needed for a minor to travel to Tanzania. We shall not be liable for the failure to comply with any requirements that may prevent the minor’s entry into Tanzania;

8. Third-party bookings (tour leaders, travel agencies and other travel professionals)

9. If you are a tour leader/travel agent/etc., making a booking on behalf of others, you will be deemed the contact person for every tour participant. In such a case, you will be responsible for:

Informing the other tour participants of these Terms and Conditions. If you consent to them, we will assume that you have secured express consent of all tour participants to these Terms and Conditions and to the inclusions and exclusions of the tour package;

Completing the payments timely and accurately;

Passing all relevant information to the tour participants in a comprehensive and timely manner. If there are any agreed changes with regard to the dates or itinerary, you will be responsible for informing the tour participants and securing their consent;

Providing correct and accurate information about the tour participants in a comprehensive and timely manner. It is your responsibility to collect such information and ensure its correctness and accuracy. Under no circumstances will we be liable for any errors and omissions in such information;

10. If you cannot accept responsibility for the above-said, then every member of the group should communicate and book with us individually.

1. Changes by the Client

Any changes you make to your itinerary will be made free of charge if they do not result in extra costs for us. Any such costs must be covered by the Client;

If you decide to discontinue our tour after it stated, either voluntarily or involuntarily, you will be liable to cover any extra costs caused by your decision to leave the trip. Such costs may include but are not limited to covering transportation and accommodation expenses;

If you miss any tour service, sightseeing or meal, or fail to use any other service acting on your own account, no refund will be provided;

2. Changes by the Company

While we do our best to ensure that your tour goes as planned, situations may arise (e.g., parts of the planned route becoming inaccessible due to poor weather conditions) requiring us to change your itinerary. Though rare, such cases are not to be ruled out and we shall endeavor to inform you of them promptly;

3. Changes because of third parties

The Company shall not be liable for any delay, disruption, damage or loss outside of our reasonable control. These may include - but are not limited to - third-party actions, flight delays and any events of a force majeure nature;

You or your insurance company will be liable to cover any expenses, such as extra accommodation and transportation expenses, caused by such change or disruption;

1. Cancellation by the Client

In case of cancelation, lodges and airlines charge penalty fees. To cover those penalties, the following cancelation fees are to be deducted from the deposit amount:

• In case of cancelation, lodges and airlines charge penalty fees. To cover those penalties, the following cancelation fees are to be deducted from the deposit amount:
• 10% cancelation fee if canceled more than 45 days before tour start;
• 20% cancelation fee if canceled 35-44 days before tour start;
• 40% cancelation fee if canceled 25-34 days before tour start;
• 60% cancelation fee if canceled 10-24 days before tour start;
• No refund if canceled 0-9 days before tour start.

2. Please note: should the penalty fees charged by lodges and airlines exceed the percentages stated above, the non-refundable amount is to be increased accordingly. Bank commissions to be paid for the return of the funds to your account shall be deducted from the refund.

3. When the tour is rescheduled rather than canceled, the lodges and airlines under your booking are more likely to provide a no-penalty deferral. If a no-penalty deferral is allowed, we will make every endeavor to reschedule your whole tour to new dates without changes. However, the decision about a no-penalty deferral is at the sole discretion of the lodges and airlines under the booking, as contractually they are allowed to charge penalties regardless of the circumstances of cancelation.

4. For all possible contingencies, we highly recommend obtaining insurance with coverage sufficient for your tour cancelation. Should anything unforeseen like illness or flight cancellation occur, you can claim financial losses from your insurance company. We, in our turn, will provide the necessary proof of all the expenses you incurred.

5. Cancellation by us

In the unlikely event of us cancelling your tour for any reason, a 100% refund of any payments already made by you to us shall follow;

1. Accommodation in hotels

Our prices for the open group departures include accommodation on a sharing basis in double or twin rooms with your fellow-traveler. If you travel alone, we will match you with a same-sex traveler to share a room. If you want to stay in your room alone, please inform our managers at the time of booking. Extra charges for single supplements apply;

Accommodation type and setup for our private adventures are agreed with our consultants individually;

Our safari and Kilimanjaro climbing tours include hotel accommodation described in the respective travel packages on our website. In some cases, however, those hotels may be fully booked. We will notify you and suggest an alternative hotel before confirming your tour and accepting payment;

Tented accommodation on Mount Kilimanjaro

Our Kilimanjaro climbing packages include tented accommodation on a sharing basis (2 travelers per tent). You will share a tent with your fellow-traveler. If you travel alone, we will match you with a same-sex traveler to share a tent;

If you want to stay in a tent alone, please inform our managers at the time of booking. Extra charges for single supplements apply. Please note that single tented accommodation on Marangu route of Mt Kilimanjaro and Mt Meru is not possible because of the park regulations;

1. Having travel insurance is mandatory for participation in our trips. We may disqualify you from taking part in our adventure without any refunds if you do not have a proper insurance package.

2. Remember that insurance is not generally included in our travel packages.

3. Such insurance should cover emergency medical expenses for any personal injury, evacuation and repatriation, cancellation and curtailment and other reasonable expenses.

4. If you are climbing Mt Kilimanjaro, your insurance package should cover high-altitude trekking (up to 6,000 m/ 19858 f) and helicopter evacuation.

5. You should also make sure that your insurance package provides sufficient coverage against all other relevant risks. It is also your responsibility to keep your insurance provider sufficiently informed of your travel plans and the nature of hazards and risks involved.

6. If any insurance case happens, it will be your responsibility to inform your insurance provider and to comply with all procedures relating to indemnification/reimbursement. We shall provide reasonable assistance, but shall not be responsible for any positive outcome of the insurance claim whatsoever.

1. It is important and mandatory to follow all safety instructions and rules of our guides. A chief guide’s decision on all expedition arrangements, team management, itinerary, objectives, and any other expedition-related matters while on Kilimanjaro trek will be final.

2. If in the opinion of our chief guide, your physical condition or certain actions may be reasonably harmful or dangerous to yourself or other tour participants, the chief guide may decide that you should descend (his assistant and some porters will be helping you on the way).

1. We will charge you if you willfully destroy or damage our property, for example, our Kilimanjaro tents, safari vehicles, personal expeditions gear that you may hire from us, hotel furniture, items and appliances and so on.

2. Any indemnification for damage or destruction should be settled in Tanzania, before your departure to the home country.

1. You acknowledge that you should have a reasonable amount of money with you to cover incidental and regular travel expenses (souvenirs, tips, meals if not included, alcohol drinks, etc.). We shall not be responsible for your failure to cover any expenses of that nature for whatever reason.

1. We shall not be responsible for any luggage lost, destroyed or delayed by the airliner or any transportation provider other than our company.

2. If you purchased a Kilimanjaro climbing tour with us and your luggage is lost or delayed and you had your climbing gear there, we shall provide you with everything from our hiring shop free of charge. Please be mindful that we shall provide free of charge only those items that you had in your luggage. Those that you did not have would be provided at a regular cost.

3. In addition, neither are we responsible for being in touch with the airliner checking the status of your lost/delayed luggage, nor are we responsible for transporting it to the hotel after it arrives. If your luggage arrives later than you, you will need to pay a luggage delivery fee of transporting the luggage from Kilimanjaro International Airport to the hotel.

4. You are responsible for keeping your valuables, such as money, gadgets, jewelry, and other personal possessions or luggage while taking part in our tours. We shall not be responsible for any lost, stolen or damaged property.

5. You may ask our managers to accept your valuables, personal possessions or luggage for safekeeping. In such a case, we will lock them in our company safe, which is under constant video surveillance and alarm. We will assume full responsibility for your property entrusted into our care.

We shall not be liable for anything that may happen because of force majeure, which includes, but is not limited to natural cataclysms, war or military operations, breakdowns of the mechanical facilities, fire, vehicles or electrical appliances, civil disturbances, labor strikes, actions of the government authorities, political unrest, insurrections and mutinies, extreme weather conditions and other calamities and situations beyond our reasonable control and which we could not foresee.